Payment details are required to secure your reservation, no deposit or pre-payment is taken at the time of booking. Full payment for accommodation is taken on the day of arrival, from the card used to secure the reservation. Any extras will also be charged to this card, prior to departure unless alternative payment method is provided.
Room bookings may be amended or cancelled up to 72 hrs prior to arrival (e.g. for a stay arriving on Saturday, you can cancel until 11.59 pm UK time on the Tuesday, three days prior). If you cancel part of or the entire reservation within the cancellation period, there will be no cancellation charge. A cancellation reference will be given and should be retained as proof of cancellation. After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit any deposit paid and the full amount of the booking will be due. You may wish to take out room cancellation insurance in case you need to cancel your reservation. Guests who need to cancel a booking should contact us as soon as possible.
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